Cancellation policy

Pre-order cancellation policy
Pre-ordered items are handcrafted especially for you. You may cancel a pre-order free of charge at any time before your order is dispatched by emailing info@bailaoandco.com, and you will receive a full refund to your original payment method within 10 business days. The expected dispatch date is shown on the product page and in your order confirmation. Once dispatched, your statutory 14-day right of withdrawal applies as described in our Refund Policy.